Our Guarantee & Warranty - Crestview Roofing Co Woodland Hills

The Crestview Roofing Co Woodland Hills Guarantee

We believe a guarantee should be specific enough to hold up in court and simple enough to understand before you finish your coffee. For homeowners in Woodland Hills, that means every repair we make carries the 365-Day Done Right Promise: if a covered repair fails within 365 days, we correct it at no charge. No fine print gymnastics. No phone tag. No “let me check with the manager.” You get a written guarantee on every repair, included at no extra cost, and a free second visit if the repair fails. We’ve operated this way since 2000 because that’s how we’d want our own roofs handled.

Call (650) 456-5615

What’s Covered

• Workmanship on every repair. If a repair we performed fails within 365 days, we return and fix it at no charge, full stop.
• Written pricing before any work starts. You’ll see the number on paper before a single shingle is touched, and that number is the number on the invoice.
• Before-and-after photo documentation. You’ll see exactly what we found and exactly what we fixed, no mystery.
• Live trackable arrival time. You’ll know when your technician is arriving before they pull into your driveway, so you’re not waiting around all day.
• Uniformed, background-checked technicians. The person who arrives is vetted, identifiable, and works for us, not a random subcontractor.
• Cleanup after the work. We don’t leave nails, old flashing, or torn-off shingles in your yard or gutters.
• Digital invoice sent by text. You’ll have a record of the job, the price, and the guarantee on your phone the moment we’re done.

Our Satisfaction Promise

If you’re not satisfied with a repair, you call us. That’s step one, and it’s the only call you’ll need to make. We’ll schedule a revisit and make it right under the 365-Day Done Right Promise. There’s no re-quote, no negotiation, and no charge for the second visit. If we determine the repair failed because of something we could have caught, we own it and we fix it. That’s the standard I hold the whole team to. You hired us to solve a problem, not to create a new one, and the guarantee exists so you never have to wonder whether a roofing company will actually stand behind its work.

We also know that satisfaction starts before the repair itself. That’s why we deliver a written price before work begins and document everything with before-and-after photos. You’ll see the problem, the fix, and the proof. If something still doesn’t sit right, you have my ears directly. Call (650) 456-5615 and tell us what’s wrong. We’d rather take the call and make it right than leave a bad roof job standing in Woodland Hills.

Licensed & Insured Backing

Paper promises mean nothing if the company behind them isn’t properly licensed and insured. We carry the licensing and insurance required to perform roofing work in California, and we’re glad to answer questions about either. Insurance doesn’t just protect us, it protects you: if a technician is injured on your property or damage occurs during the work, you have recourse. Licensing means we’ve met the state’s requirements to operate legally. Our technicians are background-checked and uniformed, so when you open the door you know exactly who you’re letting onto your property. That’s the real guarantee behind the paperwork.

Materials We Stand Behind

We install and repair using manufacturer-backed materials from GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. That means the products on your roof come with manufacturer warranties in addition to our workmanship guarantee. We don’t use off-brand or house-label materials to shave a few dollars off the quote because material quality is never a question we want you asking six months after the job. When a homeowner calls us in Woodland Hills with a failing roof, we’d rather tell you the truth: if it’s a product issue, your manufacturer warranty applies. If it’s our workmanship, our 365-Day Done Right Promise does. Either way, you’re not stuck.

What the 365-Day Done Right Promise Covers

Let me be plain: this promise covers the work we perform. If a repair fails within 365 days because of our workmanship, we return and correct it at no charge. That includes a free second visit. It’s in writing, it’s included with every repair, and it doesn’t cost you extra. We’ve been doing this since 2000 under the Relay Home Co. family and The Relay Visibility Guarantee, which means you get a written price before any work begins, before-and-after photos, and a live trackable arrival time. The guarantee isn’t a marketing line. It’s the operating standard.

Questions Homeowners Ask Us in Woodland Hills

What if the repair fails after 365 days?

After the one-year mark, the repair is no longer covered under our workmanship guarantee, but that doesn’t mean we stop answering the phone. If you’re in Woodland Hills and something looks wrong, call (650) 456-5615 and describe what you’re seeing. We’ll help you figure out what’s happening, and if it’s a manufacturer defect, we’ll help you route the claim. Estimates for any new work are always free.

What if the price changes after work starts?

It doesn’t. You receive a written price before any work begins, and the number on the page is the number on the invoice. If during the job we uncover something genuinely new, we’ll stop and show you exactly what we found and what it means, and we won’t proceed without your approval. No surprise invoices.

Do I get a copy of the guarantee?

Yes. Every repair is covered by a written guarantee, included at no extra cost. You’ll receive it along with your digital invoice sent by text. If you ever need it, it’s on your phone.

If you’re looking at a leak, a missing shingle, or just want a second opinion on your roof, call (650) 456-5615 to schedule a free estimate. We’ll give you a written price and a straight answer.

Written by Dylan Pace, Owner, Crestview Roofing Co Woodland Hills, serving Woodland Hills since 2000.